1) Storage system
a) Stacking of Cargo/container
b) Handling of Cargo/container
c) Location of Cargo/container
d) Security of Cargo/container
2) Operations
b) Assessment and Billing
e) Sufficient availability of Labour
3) Infrastructure/Facilities
a) Availability of Telephone facility
b) Cleanliness of Toilets
c) Drinking water facility
d)Availability of canteen facility
4) Availability of Equipment
5) Behavioral aspects of our personnel's at CFS
6) How satisfied are you with the personal contact quality of our CFS?
7) How satisfied are you with the information quality of our CFS?
8) How satisfied are you with the grievance handling system of our CFS?
9) How satisfied are you with own customer support system of our CFS?
10) How satisfied are you with the timeliness of our service?
11) Would you recommend our service to other?